Frequently Asked Magic Spoon Questions | Magic Spoon Cereal FAQ (2024)

Table of Contents
Product: What kind of sorcery is this?Where did all the carbs and sugar go? Is this cereal keto-friendly? What are net carbs? What milk should I eat this cereal with? What does this cereal taste like? Why is this more expensive than “regular” cereal? How often do you release new flavors? What is the nutritional content of your products? What are the ingredients in Magic Spoon products? How long will your cereal stay fresh? What is Allulose? Is this cereal kosher? Which flavors contain nuts? Is Magic Spoon Cereal high protein? Is Magic Spoon cereal gluten-free, vegan, and/or dairy-free? What are your boxes made out of? Can they be recycled? Shipping: Who are your shipping partners within the US? Do you offer expedited shipping? My order arrived, but it’s damaged! Help! My package says it was delivered, but it’s not here! How long will it take for my order to arrive and how do I track it? International: Where can Magic Spoon be shipped to? How much does shipping cost? How long does it take to ship to the UK? How long does it take for Magic Spoon to be delivered to Canada? Orders: 100% Happiness Guarantee - Refund Policy How do I manage or cancel my cereal subscription? Can I update my shipping address, edit, or cancel my order once I place it? What’s the difference between the Variety Case and the Build Your Own Box? How many boxes of cereal are in each case? How do I apply a discount code to my order? Do you have any samples? Do you offer wholesale or retail? General: More questions? References

Product:

What kind of sorcery is this?Where did all the carbs and sugar go?

We spent over a year working through hundreds of formulations in a quest to recreate our favorite childhood cereals that wouldn't give us a sugar crash. We eventually figured out a way to include all of the good stuff you want—like protein and healthy fats—without any of the high sugar you don’t. Magic Spoon contains 0g sugar across most flavors, and 1g of sugar in Honey Nut.

Is this cereal keto-friendly?

Yes. Magic Spoon is perfect for anyone on a ketogenic or low carb diet. Each serving has 4g net carbs, and 0.5-1.5g saturated fats from a blend of high-oleic sunflower oil and avocado oil.

In fact, one of the reasons we created this in the first place is that we couldn’t find a cereal to fit into our low carb lifestyles, and we missed our childhood cereals more than anything else (yes, even pizza).

What are net carbs?

Not all carbs are created equal. Fiber and (most) natural sweeteners don’t affect your blood sugar, so they’re stripped out to get “net carbs,” which you can think of as the active carbs that affect your body.

In our case, net carbs = total carbs - allulose - fiber.

What milk should I eat this cereal with?

Go with your favorite or with whatever’s in the fridge—Magic Spoon is delicious with any kind of milk, from whole milk, to oat milk, to almond (our favorite!). If you want to get really creative, try it as a topping for yogurt or even a frozen dessert!

And if milk isn't your thing, try our Treats instead! These portable, pocket-sized Treats are ready to power you on the go, wherever you go.

What does this cereal taste like?

It tastes just like you remember—only better ;) If you’re curious about a specific flavor, check out the flavor page and the reviews! If you still need help, feel free to email us.

Why is this more expensive than “regular” cereal?

Even though Magic Spoon looks and tastes like most cereals you’ll find at the grocery store, it's closer to a high-end protein bar or keto smoothie. And at $1.95 per bowl, it’s more cost-effective than many other typical breakfast options (not to mention your morning coffee)! Making cereal with high protein and low sugar means working with more expensive ingredients than just sugar, corn, and wheat, but it’s all part of our commitment to bring you the best!

How often do you release new flavors?

New flavors drop every few months—and sometimes sooner! Be the first to know when something new is on the horizon by signing up for our newsletter or SMS list.

What is the nutritional content of your products?

Full nutritional info for any of our products can be found on its product page.

What are the ingredients in Magic Spoon products?

All of our cereal flavors contain the following ingredients: milk protein blend (casein and whey protein concentrate), monk fruit, allulose, a blend of high oleic sunflower oil and avocado oil, tapioca starch, chicory root fiber, salt, and natural flavors. For a full breakdown of additional ingredients specific to each flavor, check out that flavor’s product page.

Our Treats flavors contain the following ingredients: casein, allulose, tapioca fiber, almond or peanut butter, inulin, whey protein concentrate, palm kernel and palm oil, glycerin, natural flavor (depending on flavor), salt, sunflower lecithin, stevia leaf extract, monk fruit extract. For a full breakdown of additional ingredients specific to each flavor, check out our individual product pages!

How long will your cereal stay fresh?

Unopened boxes of Magic Spoon, both cereal and treats, have a shelf-life of 12 months.

What is Allulose?

Allulose is a naturally-occurring rare sugar found in certain plants and fruits. It tastes just like the sugar you’re used to, but has almost no glycemic impact and almost zero calories (less than 0.4 cal/g).

Is this cereal kosher?

Yes! Magic Spoon cereal and Treats are certified Kosher dairy. Please check the packaging for the Kosher body symbol.

Which flavors contain nuts?

The following products contain nuts:

- Peanut Butter Protein Cereal (peanuts)

- All Treats Protein Cereal Bars (almonds or peanuts)

Is Magic Spoon Cereal high protein?

Yes! Just one serving of Magic Spoon cereal has 13-14 grams of high quality protein, and each Magic Spoon Treat has 11-12 grams of protein. In addition, Magic Spoon is also keto-friendly, gluten-free, and grain-free!

In addition, Magic Spoon is also keto-friendly, gluten-free, and grain-free!

Is Magic Spoon cereal gluten-free, vegan, and/or dairy-free?

Our cereal is certified gluten free, and Treats will be certified gluten free by the end of 2024. Every lot of our product is tested for gluten. Our limit is in compliance with FDA regulation (<20 ppm), as well as our gluten-free certification bodies (<15 ppm). Magic Spoon works with NSF and GFCO for these certifications.

Because Magic Spoon is made with a milk protein blend, our cereal is not vegan or dairy-free. have a vegan or dairy-free cereal option right now, but we're definitely keeping it in mind as we continue to expand our product line.

What are your boxes made out of? Can they be recycled?

Our boxes are made from 100% recycled cardboard—recycle them again and keep the cycle going!

Shipping:

Who are your shipping partners within the US?

We ship with DHL and UPS, who often team up with USPS to complete delivery.

Do you offer expedited shipping?

We don’t offer expedited shipping at this time, but if you’re craving Magic Spoon right now we promise it’s worth a few day’s wait.

My order arrived, but it’s damaged!

We’re so sorry to hear that! Please email us at hello@magicspoon.com and let us know which flavors were damaged so we can get this sorted out right away.

Help! My package says it was delivered, but it’s not here!

Don’t panic! Sometimes orders can be prematurely marked as delivered or might have been dropped off at a front desk or mailroom. If you still haven’t received your order by the end of the next business day, let us know at hello@magicspoon.com.

How long will it take for my order to arrive and how do I track it?

We process most orders within 1 business day, and delivery typically takes 5-7 days within the US. Once your order ships, we’ll send you an email with a shipping confirmation and all the tracking info.

International:

Where can Magic Spoon be shipped to?

Right now, we deliver to the United States (including Alaska, Hawaii, and Puerto Rico), Canada, and the United Kingdom.

How much does shipping cost?

  • Continental US orders - $5.99
  • Hawaii and Alaska - $24.99
  • Puerto Rico and U.S. Virgin Islands - $21.00
  • International orders - $7.99 USD for one case (4 boxes) and $11.99 USD total for more than one case.
  • Keep in mind that if you order non-food items, like our bowls and spoons, taxes may apply.

How long does it take to ship to the UK?

Shipments to the UK typically take 10-14 business days, depending on transit conditions and customs clearance. As always, please allow extra transit time for international orders.

How long does it take for Magic Spoon to be delivered to Canada?

Shipments to Canada typically take 5-10 business days, depending on transit conditions and customs clearance. As always, please allow extra transit time for international orders.

Orders:

100% Happiness Guarantee - Refund Policy

MagicSpoon.com customers: If you don’t 100% love your cereal or Treats, we’ll give you a refund on your first order (up to 4 boxes). Refunds are eligible within 6 months of the order date.

Please note that non-food merchandise (including, but not limited to, bowls, spoons, and stroons) is not eligible for refunds, returns, or exchanges.

Retail: Our 100% Happiness Guarantee applies to MagicSpoon.com customers. If you are not satisfied with a retail purchase, please visit the customer service desk at the store you purchased from to request a refund. Refunds are subject to the store's return policy.

How do I manage or cancel my cereal subscription?

You can skip, edit and manage all of your subscription details through the subscription portal. You can cancel your subscription through the portal, or you can also email cancellation@magicspoon.com.

Can I update my shipping address, edit, or cancel my order once I place it?

Orders typically ship out the same day at Magic Spoon, but we’ll do everything we can to catch your order. Please email us at hello@magicspoon.com with your order number and we’ll do our best to work some magic for you.

What’s the difference between the Variety Case and the Build Your Own Box?

The Variety Case is a set assortment of our most popular flavors in one case, including Fruity, Frosted, Cocoa, and Peanut Butter. Our Build Your Own Box option lets you pick your own flavors, so you can mix and match!

How many boxes of cereal are in each case?

You can order the cereal in packs of 4 boxes for single flavors, 4 or 6 boxes within our variety cases, or in packs of 4 or 6 boxes through our Build Your Own Bundle page. Treats are available in single flavor packs of 4 or in our Build Your Own Bundle page. Right now, we’re not able to support single-box orders.

How do I apply a discount code to my order?

You can add your promo code to your order on the checkout page, right where you enter your payment information. If you're on a computer, you’ll see a panel on the right side of the screen with a field that says "Enter Gift Card or Discount Code." If you're on your phone, click "see order details” at the top of your screen and enter your code in the discount code field.


Promotion and discount eligibility may vary by order type. When eligible, only one discount may be applied per order. Subscribe & Save orders are not eligible for additional price discounts.

Do you have any samples?

As a growing company, we can’t send out any samples at the moment. However, we do offer a 100% happiness guarantee in case you don’t love it. So give it a shot, and let us know what you think! And if you want to sample a few flavors at once, check out our Variety Packs for a mix of our bestsellers.

Do you offer wholesale or retail?

We are currently in Target and Sprouts stores across the US. To find your nearest Target or Sprouts location that carries Magic Spoon, use our Store Finder. For more information about carrying Magic Spoon in your store, please contact retail@magicspoon.com.

General:

More questions?

Drop a line for any suggestions you might have to hello@magicspoon.com! We don’t have a customer support phone line, but we promise that whenever you email us, a real live human being will answer you (robots do not eat our cereal or respond to our emails!).

Frequently Asked Magic Spoon Questions | Magic Spoon Cereal FAQ (2024)

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