In charge of inputting in the system all group sales contracts, group rooming lists and facilitating the reservation process for call-in groups. Communicates relevant information pertaining to groups with all departments involved and ensures accurate group billing. Responsible for maintaining inventory accuracy and system availability for transient and group reservations. In charge of processing all reservations requests received by phone, email or fax. Reconciliation of the different systems. Supports the revenue manager by updating reports and managing the day-to-day operations of the Revenue office. JOB SPECIFIC TASKS
Input all groups contracts into the reservation system and PMS
Follow up on groups cutoff dates and manage group inventory
Input rooming lists and process requested changes
Ensure appropriate billing of group reservations
Communicates with sales, events, accounting and Front Desk to ensure the accuracy of the reservations and information about the groups
Update the different systems to ensure parity.
Manages the transient inventory (room types)
In charge of processing commissions.
Reporting (STR report, daily Revenue Tool…)
Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).
Verify availability of room type, rate, and occupancy before confirming any reservations.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Our MissionWe provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
Our VisionTo be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.
Address: 5789 Michel Vista, West Domenic, OR 80464-9452
Phone: +97313824072371
Job: Education Orchestrator
Hobby: Lockpicking, Crocheting, Baton twirling, Video gaming, Jogging, Whittling, Model building
Introduction: My name is Rob Wisoky, I am a smiling, helpful, encouraging, zealous, energetic, faithful, fantastic person who loves writing and wants to share my knowledge and understanding with you.
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